Home group repairs number

What is a home group? We use cookies By continuing to browse this site, you give consent for cookies to be used. Coronavirus: an update from us.

Report a repair and understand what repairs you are responsible for. There’s a number of ways we.

Maintenance and repairs. We aim to make the repair safe within three hours of you reporting it and complete it within hours. We are now taking repair requests again online and booking in routine repair jobs from the beginning of July.

We are a social enterprise and a charity with a turnover of over £367m and one of the UK’s largest providers of high quality housing and integrated housing, health and social care. Home Group is a housing association with a difference. We’re on a mission to “build homes, independence and aspirations".

As one of the UK’s largest providers of high quality housing and integrated housing, health and social care, we’re helping people live happily in our homes and working with the NHS to improve lives.

We work with a number of contractors to deliver works to your home. We also have a number of Frequently Asked Questions available here.

Let us know if you need to change or cancel a repair appointment. In response to the coronavirus crisis, we have introduced a range of new safety measures for Together Housing staff to follow when visiting you in your home. If there is a problem with your home, the whg repairs service may be able to help.

However, certain repairs are the responsibility of the customer. Keeping your home in good condition is a responsibility we share. Please add this number to your contacts as Grand Union Text Service.

To read the latest on repairs and our other services, please go to here for you in difficult times. Recent changes to government safety advice on the coronavirus pandemic means that we can once again provide outdoor repairs to homes. How to report a repair.

Repair work including paving, roofing, external brickwork and external doors can be booked using our customer app. Home repairs and maintenance Our in-house maintenance team carries out the repairs and maintenance work on your home.

We have a range of skilled staff including plumbers, electricians, plasterers and bricklayers to maintain and repair your home. By visiting our website and logging into ‘My Bernicia’ you can report repairs any time.

Monday to Friday with the exception of public and bank holidays. For repairs, please see the reporting repairs page. We’ll assign a member of the repairs team to your request.

We’ll send you a text message to confirm your appointment. We aim to provide a good quality, efficient repairs and maintenance service to all of our customers.

R, registered with the Regulator of Social Housing no. LQ is a leading housing association and residential developer, founded over years ago because homes matter to everyone.

Please note that we are only raising emergency and urgent repairs at the moment. Please refer to the tenant handbook for what repairs are included in this category. Find out whether a repair is your responsibility or ours and how to request a repair to your home or a communal area.

Whose responsibility is it? Most repairs to the outside of your. The council should repair any damage caused by maintenance or building work.

You may be able to get a reduction in your rent if the repairs cause a lot of disruption. This is our emergency number operating hours a day. For non-emergencies, report it online using My Riverside.

Is it an emergency? The work will be carried out by our contractors, to a high standard and at a time that suits you. Non-emergency repairs will be carried out within - working days. The quickest and most convenient way to report non-emergency repairs is by filling in this form.

We know this is a difficult time and there will be financial worries for some people. Please be assured that we are financially supporting our residents during the outbreak. Emergency repairs can be reported at any time, seven days a week, on the same number (calls will be answered by our out-of-hours service ).